Opti-Time Resource Management Suite (RMS) is the solution for planning and optimising your mobile workforce schedules in real time.
Automatically plan your routes, your interventions and resource usage
Take customer constraints, locations, durations, SLA's and more into account
Simplify schedule management and your call-center tasks
Incorporate new visits and re-optimize your schedules instantaneously, at any time
Reduce your administrative workforce tasks
Improve your customer satisfaction and your service quality
Opti-Time Resource Management Suite (RMS)reduces your organization’s costs by optimizing the use of your resources. Now you can take on additional work without adding resources, or incurring overtime, or you can reduce the number of resources needed for your existing workload. Opti-Time RMS generally pays for itself in a matter of a few weeks.
Productivity & Revenue: Dead time between jobs is reduced and with newfound time, workers can perform additional jobs meaning additional revenue.
Cost justification: Geographic optimization of routes eliminates needless driving. Reduce driven distances and drive-time by up to 20%. Your fuel budget and driving related costs will decrease as well.
Opti-Time Resource Management Suite enables you to manage new visits and last-minute changes in real time. Improve response time, and benefit from a marked improvement in quality of service and customer satisfaction.
Handle emergency calls with customers on the phone in real-time
Reallocate scheduled calls to other resources in case of emergency (illness, vehicle breakdown, etc)
Respect SLA's & skills or certifications required to service a customer's need
